Smart 21 ID Card Printer Guide

Welcome to the ultimate guide to the IDP Smart 21 ID card printer! In this comprehensive blog, we will delve into everything you need to know about this powerful card printing solution. Whether you are a beginner looking to set up your printer or an experienced user seeking troub­les­ho­oting tips and in-depth features, this guide has you covered. Let's explore the world of the IDP Smart 21 and unlock its full potential.

Table of Contents

IDP Smart-21 ID Card Printer Specifications

Specification Description
Printing Method Dye sublimation and thermal transfer
Printing Resolution 300 dpi (dots per inch)
Print Speed Single-Sided: 120 to 180 cards per hour (colour) / 700 to 850 cards per hour (monochrome)
Dual-Sided: 85 to 105 cards per hour (colour) / 400 to 500 cards per hour (monochrome)
Card Types PVC, composite PVC, ABS, PET, and other plastic cards
Card Thickness 0.25 mm (10 mil) to 1.02 mm (40 mil)
Card Size CR-80 (85.6 mm x 54 mm / 3.375" x 2.125")
Ribbon Types Colour ribbon, monochrome ribbon, YMCKO ribbon, YMCKOK ribbon, and more
Connectivity USB, Ethernet
Software Compatibility Compatible with various ID card software
Dimensions (W x H x D) 197 mm x 204 mm x 381 mm (7.75" x 8.03" x 15")
Weight 4.9 kg (10.8 lbs)
Power Requirements AC 100-240V, 50-60Hz
Operat­in­gEn­vir­onment Temperature: 15°C to 35°C (59°F to 95°F)
Humidity: 20% to 80% non-condensing
Optional Add-Ons Laminator module for additional card protection
Printing Description
Printing Single Sided
Print Type Dye-Sublimation
Resolution 300dpi (Colour & Mono), 600 & 1200DPI (Mono Only) Edge-to-Edge
Cards Description
Card Feeding Manual / Hand-Fed
Card Size ISO CR80
Card Thickness 0.76 mm (30 mil)
Card Type PVC, PET, Composite PVC
Print Speed Description
Monochrome 6 sec./card (600 cards/hour)
YMCKO Max. 24 sec./card (150 cards/hour)
System Description
Control Panel 1 LED Button
Supported Platforms Microsoft Windows 7/8/10, Mac OS, Linux
Communication USB
Power Consumption 48
Power Supply Free Voltage (AC100/220V, 50~60Hz)
Temperature 15~35 C
Humidity 35~70%
Dimensions Description
Dimension (W × L × H) 168(W) x 259(L) x 179(H) mm
Weight Description
Kg/Lbs Approx 2.7kg/5.95 lbs
Options Description
Anti theft Kensington Lock
Magnetic Encoding ISO 7811 (Track I, II, III Read/ Write HiCo/ LoCo), JIS II

Direct to Card Printing vs Retransfer Printing

When it comes to ID card printing, two common technologies used are direct-to-card printing and retransfer printing. The IDP Smart-21 falls into the category of a direct-to-card printer. Let's explore the difference between these two printing methods.

Direct-to-Card Printer

The IDP Smart-21 is a direct-to-card printer, which means that it prints directly onto the surface of the card. This printing method involves the transfer of ink from the printer's printhead directly onto the card's surface, creating a durable and vibrant image. The direct-to-card printing process typically involves dye sublimation or thermal transfer technology, where the ink is heated and transferred onto the card.

Direct-to-card printers are known for their simplicity and cost-effectiveness. They are suitable for printing high-quality ID cards, access cards, membership cards, and more. These printers can produce sharp text, images, and barcodes on various card materials, including PVC, composite PVC, ABS, and PET.

However, it's important to note that direct-to-card printing may have slight limitations when it comes to printing on cards with uneven surfaces or smart cards with embedded electronics. In such cases, a retransfer printer might be a more suitable option.

Retransfer Printer

In contrast to direct-to-card printers, retransfer printers use a different printing method. Retransfer printing involves the printing of an image onto a transparent film, which is then fused onto the card's surface using heat and pressure. This process transfers the image from the film to the card, resulting in a high-quality and edge-to-edge print.

Retransfer printers are often preferred for printing on cards with uneven surfaces, smart cards, and proximity cards. The retransfer process provides excellent colour vibrancy, increased durability, and the ability to print on non-standard card materials. However, retransfer printers typically come at a higher price point compared to direct-to-card printers.

Choosing the Right Printer

When selecting a card printer, it's essential to consider your specific requirements. If you primarily need to print high-quality ID cards, access cards, or membership cards on standard card materials, a direct-to-card printer like the IDP Smart-21 can be an excellent choice. It offers simplicity, cost-effectiveness, and reliable printing performance.

On the other hand, if you require advanced features, such as printing on smart cards or cards with uneven surfaces, a retransfer printer might be more suitable for your needs. It offers exceptional print quality, versatility, and enhanced durability.

Ultimately, the decision between a direct-to-card printer and a retransfer printer depends on your specific printing requirements, budget, and the types of cards you need to print. Consider the features, printing capabilities, and cost factors when making your selection.

The IDP Smart-21, as a direct-to-card printer, provides reliable and efficient printing of high-quality ID cards, offering a cost-effective solution for many card printing needs.

It's important to note that the specifications and features of the IDP Smart-21 are subject to the manufacturer's documentation and may vary depending on the specific model or version.

Always refer to the manufacturer's documentation and product specifications for detailed information and guidance when choosing a card printer that best suits your requirements.

Setup Guide

Here's a step-by-step setup guide for the IDP Smart-21 ID card printer:

Unbox the printer and ensure all components are included: printer, power cable, USB or Ethernet cable, driver CD, and user manual.

Connect the power cable and the USB or Ethernet cable securely.

Insert the driver CD or download the latest driver from the manufacturer's website. Follow the on-screen instructions to install the driver software.

Launch the ID card software, create or import a card design template, and configure print settings such as print quality, encoding options, and card orientation.

Select the appropriate card design template, preview the design, and make any necessary adjustments. Click on the print button to start the printing process. Monitor the printer during printing and follow any on-screen prompts.

Unbox the printer and ensure all components are included: printer, power cable, USB or Ethernet cable, driver CD, and user manual.

Connect the power cable and the USB or Ethernet cable securely.

Insert the driver CD or download the latest driver from the manufacturer's website. Follow the on-screen instructions to install the driver software.

Launch the ID card software, create or import a card design template, and configure print settings such as print quality, encoding options, and card orientation.

Select the appropriate card design template, preview the design, and make any necessary adjustments. Click on the print button to start the printing process. Monitor the printer during printing and follow any on-screen prompts.

1. Unboxing:

Unbox the printer and ensure all components are included: printer, power cable, USB or Ethernet cable, driver CD, and user manual.

2. Connecting the Printer:

Connect the power cable and the USB or Ethernet cable securely.

3. Installing Printer Driver:

Insert the driver CD or download the latest driver from the manufacturer's website. Follow the on-screen instructions to install the driver software.

4. Software Configuration:

Launch the ID card software, create or import a card design template, and configure print settings such as print quality, encoding options, and card orientation.

5. Printing Cards:

Select the appropriate card design template, preview the design, and make any necessary adjustments. Click on the print button to start the printing process. Monitor the printer during printing and follow any on-screen prompts.

Card and Ribbon Options

When using the IDP Smart-21 ID card printer, it is important to consider the compatibility of card types and ribbon options to achieve the desired results. Here are some key aspects to consider when choosing card and ribbon options:

Card Types

The IDP Smart-21 supports a range of card types, including PVC cards, ABS cards, PET cards, and other plastic cards. It is essential to select cards that are specifically designed for ID card printers to ensure optimal printing quality and durability. These cards are often available in standard CR-80 size / credit card size (85.6 mm x 54 mm / 3.375" x 2.125").

Card Thickness

The IDP Smart-21 can handle card thicknesses ranging from 0.25 mm (10 mil) to 1.02 mm (40 mil). It is important to ensure that the card thickness setting matches the actual thickness of the cards being used.

Ribbon Options

The IDP Smart-21 is compatible with various ribbon options to meet different printing requirements. These include colour ribbons, monochrome ribbons, YMCKO ribbons, YMCKOK ribbons, and more. Colour ribbons allow you to print vibrant, full-colour designs, while monochrome ribbons are ideal for single-colour printing needs. Consider the ribbon type and print yield when choosing the most suitable option for your printing volume.

It is important to follow the manufacturer's recom­men­dations for ribbon installation and replacement. Regularly inspect the ribbon for any damage or wrinkles, and replace it when necessary to maintain consistent print quality.

Advanced Features and Add-ons

The IDP Smart-21 ID card printer offers a range of advanced features and optional add-ons to enhance its functionality. These features provide additional security, durability, and flexibility in card printing applications. Here are some notable advanced features and add-ons available for the IDP Smart-21:

Security Features

The IDP Smart-21 offers various security features to protect the integrity and authenticity of the printed cards. These features may include UV printing for invisible security elements, holographic laminates, micro-text printing, and secure encoding options. Utilising these features helps prevent counterfeiting and enhances card security.

Lamination Module

An optional lamination module is available for the IDP Smart-21, providing an extra layer of protection to the printed cards. Lamination helps increase durability, resistance to fading, and protection against physical damage and tampering. The lamination module applies a clear overlay onto the printed cards, enhancing their longevity and professional appearance.

Additional Warranty

IDP offers additional warranty options for the IDP Smart-21 ID card printer, providing extended coverage and peace of mind. These warranty options vary depending on the region and specific terms and conditions set by IDP. It is recommended to inquire about the available warranty options at the time of purchase to ensure comprehensive coverage for your printer.

Maintenance for Your ID Printer

Regular maintenance of your IDP Smart-21 ID card printer is essential to ensure optimal performance and longevity. By following proper maintenance procedures, you can maximise the printer's efficiency and minimise the risk of issues. Here are some maintenance tasks and guidelines to keep your printer in excellent condition:

Cleaning the Printer

Regularly clean the printer to remove dust, debris, and residue that may accumulate during the printing process. Use lint-free cleaning swabs or wipes recommended by the manufacturer to clean the printhead, card path, and rollers. Cleaning the printer at regular intervals helps maintain print quality and prevents card jams caused by dirt or debris.

Calibrating the Printer

Calibration ensures accurate printing and alignment of the printed image on the card. Follow the manufacturer's instructions to perform regular calibration using the provided software or printer settings. Calibration may involve adjusting colour profiles, print head power, or alignment settings. Regular calibration helps optimise print quality and ensures precise image placement.

Inspecting and Replacing Consumables

Regularly inspect the condition of consumables such as ribbons, cards, and cleaning supplies. Check the ribbon for any damage or wrinkles and replace it when necessary to maintain consistent print quality. Ensure that you are using high-quality, compatible cards designed for ID card printers. Additionally, keep an adequate supply of cleaning supplies to ensure proper maintenance and prevent contamination of the printer components.

Software and Firmware Updates

Stay up to date with the latest software and firmware updates provided by the manufacturer. These updates may include bug fixes, performance improvements, and new features. Regularly check the manufacturer's website or subscribe to their notifications to ensure you have the latest updates for your printer. Always follow the recommended procedures for updating the printer's software and firmware.

Professional Servicing

In case of any technical issues or concerns beyond regular maintenance, it is advisable to seek professional servicing. Contact the manufacturer's customer support or authorised service providers for assistance. These experts can provide troub­les­ho­oting guidance, repairs, and necessary replacements to ensure your IDP Smart-21 ID card printer is in optimal working condition.

By following these maintenance practices and guidelines, you can prolong the life of your IDP Smart-21 ID card printer and enjoy consistent, high-quality printing results.

Remember to refer to the manufacturer's documentation and user manual for detailed maintenance instructions specific to your printer model.

Common Issues and Troub­les­ho­oting

Card Jamming

If the printer encounters a card jam, follow these steps:

  1. Open the printer cover and remove any stuck cards.
  2. Ensure that the cards are not sticking together or have static build-up.
  3. Adjust the card thickness settings to match the type of card being used.

Print Quality Issues

If you experience print quality issues, try the following solutions:

  1. Faded or Uneven Prints:
    • Clean the printer's printhead using the recommended cleaning supplies.
    • Adjust the printhead power and temperature settings if necessary.
  2. Misaligned Prints:
    • Calibrate the printer using the alignment tools provided in the software.
    • Verify that the card design template matches the card size and position correctly.

Communication Errors

If you encounter communication errors, try the following troub­les­ho­oting steps:

  1. Check the printer's connectivity cables to ensure they are securely connected.
  2. Restart the printer and the computer.
  3. Verify that the printer driver is installed correctly and up to date.
  4. Ensure that the printer is selected as the default printer in the print settings.
  5. Disable any firewall or antivirus software that may be blocking the communication.
  6. Try using a different USB or Ethernet port on your computer.

Print Quality Troub­les­ho­oting

Here are additional troub­les­ho­oting tips for print quality issues:

  1. Ensure that you are using high-quality cards specifically designed for ID card printers.
  2. Verify that the card thickness setting matches the actual thickness of the cards being used.
  3. Inspect the ribbon for any damage or wrinkles and replace it if necessary.
  4. Perform a test print to identify any specific areas of concern on the printed card.
  5. Make sure the printhead is properly aligned and not worn out. If needed, consult the user manual for printhead replacement instructions.
  6. Check the card design software settings for print density, colour management, and other relevant options.
  7. If the issue persists, contact the manufacturer's customer support for further assistance.
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