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Support
Are you looking for:
Technical Support
If you have been directed to this page, as you are about to connect to a member of the technical support team, please click below and choose your operating system below to begin your support session:
Windows Remote SupportMacOS Remote Support
Need Support? Call Us!
Monday to Friday, 8.30 to 17.00
Call us on 0333 7000 123, or click here!
Common problems we help with
• Snapped ribbon issues Card jams • Help with software setup • Ribbon installment • Training on how to use the printer
Why Choose CardCare Printer Support?
At CardCare, we understand the importance of reliable and efficient ID card printing for your business. Our ID Printer Support services are designed to ensure that your printing operations run smoothly and without interruption. Here are some of the key benefits of choosing CardCare ID Printer Support:
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Expert Technical Assistance Our team of experienced technicians is always ready to provide you with the support you need. Whether it's troubleshooting, maintenance, or setup, we've got you covered. |
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Minimised Downtime We know that time is money. Our prompt and efficient support services help minimise downtime, ensuring that your ID card printing operations are back up and running in no time. |
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Cost-Effective Solutions With CardCare, you get the best value for your money. Our support services are designed to be cost-effective, helping you save on unnecessary expenses while maintaining high-quality printing standards. |
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Comprehensive Maintenance Plans We offer a range of maintenance plans tailored to your specific needs. Regular maintenance helps prevent issues before they arise, ensuring the longevity and reliability of your ID printers. |
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User-Friendly Support Our support services are designed with you in mind. We provide clear and easy-to-follow instructions, making it simple for you to get the help you need, when you need it. |
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Enhanced Security Protecting your data is our priority. Our support services include security measures to ensure that your ID card printing operations are secure and compliant with industry standards. |
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Customer Satisfaction Guaranteed At CardCare, your satisfaction is our top priority. We are committed to providing you with the best support experience possible, ensuring that your needs are met and exceeded. |
Frequently Asked Questions
Contact us for help with any of the below
It is also important to keep the printhead clean (this can be done with a cleaning swab/pen which usually comes in the cleaning kit).
- Possibly the power supply not being correct
- The firmware may be out of date
- The driver may be out of date
- Keeping your warranty valid - if you do not carry out regular cleaning, your warranty is likely to be voided by the manufacturer.
- Misprints are more common as a result of dirtier cards and dust collected.
- If cleaning kits are used as recommended by manufacturers, the ID printer will have a longer lifespan.